Today’s internet is a beast requiring faster computers and more bandwidth. Slowness could be the package your paying for, or the speed of your home network, the speed and amount of memory of your computer, wifi interference inside your home, many differing factors.
Here are some quick ways to stop most problems that may be slowing down your connection:
Ensure you’re getting a clean test. Stop any ongoing downloads, and shut down any programs that may be using your connection, such as peer-to-peer software, turn off your smart TV, Roku, Xbox, Playstation, turn the wifi off of your phones, tablets, etc, any device that uses the net. This is needed because all these devices use bandwidth even if your are not actively using them.
Simplify the picture. If you’re using Wi-Fi to connect, try using a wired Ethernet connection to eliminate the possibility of wireless interference.
Reboot your modem and router. It’s the stock advice, but it solves an astonishing number of problems. Quora has a great explanation of why restarting your router simply works most of the time.
Also look at the age of your computer, we have demonstrated in office directly attached to our fiber network, that a 3 year old computer gets vastly different results on speedtests, than a brand new computer.
If those steps don’t work, we’ve provided extensive explanation of how you can troubleshoot your home network.
After running those steps, you should now have enough evidence to contact us. if there’s a mismatch between your plan and the speeds you’re getting. With Plains.Net’s service you should see at minimum of 85% of your bandwidth on a clean test at any time, meaning if you are a 14/3 Platinum customer you should see at least 12 down on a clean test.
If you do see good speed, and turn all of your devices back on it’s likely that you are simply running out of bandwidth and its time to upgrade your plan. Call us and its an instant upgrade.
If you do not see fairly constant speeds after trying the steps above please contact us.