As of 10-1-2012 Plains.Net will be moving all accounts to a fixed Net 15.
Previously all accounts were Net 10 Plus a 5 day grace. A Straight Net 15 is easier to explain and calculate.
Example. If you bill is due on the 1st of the month, your bill will be generated and sent out by the 15th of each month.
Late Fees: For the last 9 months we have suspended late fees to help folks get caught up on their bills. However some are taking advantage of this and using it to pay late repeatedly every month. Therefor we have no choice to but to turn late fee’s back on.
As in the example previously noted. If your bill is “DUE” by the 1st but you come in to pay “after” the first i.e the 2nd or the 3rd etc. A $5.00 late fee will be added to your account.
Re-Activation Fee: If your bill is past 30 days late. On day 31 your account will be suspended and service will be shut off. To Re-Activate / Turn Service back on, you will need to pay the past due balance, current month, AND a 25.00 reactivation fee.
Please try not to be 31 days late.. It can get costly.
If you get a late fee on your “September” bill please call and let us know and we will remove it.. Late fees only start in October. So if your behind let us know so we can help get your acount up to date.