Support Ticket Number: 1377
Service Impacted: YES
Circuit ID(s) Affected : Global IP Transit Service
Location of Work: Denver, CO
Maintenance Window Start Time/Date: 2:00 AM Mountain 07/30/2013
Maintenance Window End Time/Date: 6:00 AM Mountain 07/30/2013
Expected Length of Outage/Downtime: 2 hours Outage Expected
Dear Valued Customers,
One of our IP Providers Global Internet Transit Service Provider will be completing maintenance along the circuit path of our IP Service. This is hardware migration maintenance. This maintenance is scheduled to begin at 2:00 AM on MDT July 30, 2013 and will complete by 6:00 AM MDT July 30, 2013. This work is unavoidable and outside our network, yet is still service impacting.
We do expect a short loss of internet service during this time. We have already put in place redundant routes to our other providers upstream connection in Omaha. You may experience a slower response time from Internet traffic during this time. If you have questions, please do not hesitate to contact the NOC 970-848-0475 and reference Support Ticket # 1377.
Network Operations Center