Still it seems months later that many still question where Plains.Net is headed. Well the doors are still open, we have TWO count them TWO installers now, and we are working frantically, So we are still here, we are moving forward. Upgrades, Upgrades, Upgrades, is the current motto. Faster, with more stability is our goal. We are working constantly to build ourselves back to the top and regain and maintain the communities faith in us. Are things different ohh yes. We no longer accept “well it works” Our mandate is EVERY connection MUST be able to service double the bandwidth of our highest package (Which is 14 Mbps currently so do the math).No matter what you order if our install doesn’t meet spec it will be fixed, upgraded, whatever needed to make it perfect, and we WILL insure that you get the service you order from us.
The Network is still monitored 24/7, we are working to get all of our tower sites on serious redundant power,
be it solar, batteries, or a combination. We have serious upstream capacity now, and can provide ANY amount of bandwidth a business needs. Need gigabit services? we can handle it. Need just a full time 10×10? Easy… Plus at our new dedicated pricing model its much more affordable that many alternatives. Just $95.00 Per Meg flat rate pricing. Installation options vary on location. Also we are working to connect Yuma and Wray via fiber optics to remove any possibility of bottleneck between the 2 cities. Watch for news of this project to be complete in the next 30 to 45 days. Otis and Akron customers? get ready for speeds and stability you have never seen. We are going to be rebuild BOTH tower sites from scratch, all new radio gear, new cables, new routers, in the next few weeks. Another update is customer in the South West section of Yuma, This week we will be realigning many of you to our new tower on the West side of town off of Hwy 34. This will offload traffic from the main site to a 300Mbps fed tower site, and give you all better live of site to it without trees getting in the way.
A few folks have commented that the service seems slower in the evenings. If you see this PLEASE contact us. We can’t fix what we don’t know about, and it is not a network wide issue. We have plenty of capacity and are no where near maxing it out at any point in our network.
Home users, we have been made aware that more and more of you are streaming netflix, hulu and other movie sites, and many of you are trying to do this on the bronze $32.00 per month connection, while it IS possible and does work, it can also be very frustrating. Streaming movies requires a “minimum” 1.5Mbps to stream, but (yes there is a but) more is always better AND it will stream with better stability and less buffering. Plus if you have kids watching a movie and your are trying to do some shopping, or online class’s etc, You need more bandwidth 2Mbps isn’t enough. Double that to the “silver” 4Mbps package for 8 bucks a month more.
Also along those lines, if your family has more than 4 or 5 devices, you need the extra bandwidth so everyone has a good experience on the net. We recently ran into a customer on our Silver service and during the day it worked great. However at night they struggled, Why? 2 adults, 4 kids, 6 smart phones on wifi, an roku box, a xbox360, 2 laptops, and a desktop. ALL being used at the same time. We fixed them up on our Platinum 14Mbps package and they are once again happy. Granted its more expensive but for fast access for all those devices it was needed. Remember your package isn’t that bandwidth to every device you have, its in bulk. So 2Mbps is just that 2Mbps etc.
Our ultimate mission to you the community is to make as many happy customers as possible. We understand that we have had issues in the past. Give us a chance to show you that we are much better than we were. As such we are offering EVERYONE ( including current Bronze and Silver package customers) in Yuma County a 30 day trial of our service on our GOLD 6Mbps package, with no upfront costs. After 30 days if you are happy, you pay the $50.00 install (if its a new install) and choose a bandwidth package. If you don’t like it? We come pick up the gear no feelings hurt, no harm done. If you are a current customer that is not getting the bandwidth your package is supposed to get, call 970-848-0475 please, or email firstname.lastname@example.org ASAP. Again we cannot fix what we don’t know about.
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And last we wish you all a Merry Christmas.
Manager – Plains.Net